tickets

Overview

Name	tickets
Type	Resource
Id	linode.support.tickets

Fields

Name	Datatype	Description
id	integer	The ID of the Support Ticket.
description	string	The full details of the issue or question.
attachments	array	A list of filenames representing attached files associated with this Ticket.
closable	boolean	Whether the Support Ticket may be closed.
closed	string	The date and time this Ticket was closed.
entity	object	The entity this Ticket was opened for.
gravatar_id	string	The Gravatar ID of the User who opened this Ticket.
opened	string	The date and time this Ticket was created.
opened_by	string	The User who opened this Ticket.
status	string	The current status of this Ticket.
summary	string	The summary or title for this Ticket.
updated	string	The date and time this Ticket was last updated.
updated_by	string	The User who last updated this Ticket.

Methods

Name	Accessible by	Required Params	Description
getTicket	SELECT	ticketId	Returns a Support Ticket under your Account.
getTickets	SELECT		Returns a collection of Support Tickets on your Account. Support Tickets can be both tickets you open with Linode for support, as well as tickets generated by Linode regarding your Account. This collection includes all Support Tickets generated on your Account, with open tickets returned first.
createTicket	INSERT	data__description, data__summary	Open a Support Ticket. Only one of the ID attributes (linode_id, domain_id, etc.) can be set on a single Support Ticket.
_getTicket	EXEC	ticketId	Returns a Support Ticket under your Account.
_getTickets	EXEC		Returns a collection of Support Tickets on your Account. Support Tickets can be both tickets you open with Linode for support, as well as tickets generated by Linode regarding your Account. This collection includes all Support Tickets generated on your Account, with open tickets returned first.
closeTicket	EXEC	ticketId	Closes a Support Ticket you have access to modify.